We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. But we have to stand in line for ferry for 2 hours. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. Tours & Sightseeing 0. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Check-in to the hotel upon . I couldn't believe how low and unprofessional he was. Thanks! BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. I want to confirm a transfer booked through American Airlines. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). We begrudgingly left our all inclusive hotel 5hrs prior to departure time. Drinks included in each travel. Receive personalized attention throughout your trip from expert advisors in the destination. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. So we ask some people they said go around the corner to BD experience. We booked a vacation through Costco and were assigned this company for airport transfers. WestJet needs to find a different company to use. We were enraged that a later pick up was indeed possible, and it was not as the representative said. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. Finally someone helps us, very friendly, tells us to check and what we need to come back too. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. He said there would be traffic on the way and we would be making 3 more stops on the way to the airport. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. Day 1 Arrival to Cancun. We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. Do you have an email to contact BD Experience Cancun? This is the hardest company to contact. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. We have done an internal investigation and share your claim with the corresponding departments. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. Do you have an email to contact BD Experience Cancun? We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Worst excursion company ever, DONT USE!!! Taking safety measures. It will be our pleasure to serve you. 15 tht of july , of course no reaction of this corrupt organisation ! more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Yes Best Day Tours was the same as BD. No reaction of BD. Yes Best Day Tours was the same as BD. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. Overnight. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. You can cancel this reservation up to 24 hours in advance for a full refund. Need a Ride? We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. This is the version of our website addressed to speakers of English in the United States. I just want my refund for what I was overcharged. Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). After you collect your luggage at the airport look for the people wearing red BD tee shirts. Muchas gracias por ponerse en contacto con nosotros. Lote 7 SM. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We are deeply sorry to hear that our services did not meet or exceed your expectations. Snorkeling, kite surfing and other aquatic activities. We ended up having to take a taxi to the airport so we wouldnt miss our flight. He was very understanding. And reserved a private car through them. We were not happy. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Max. Keep in mind we did go down about 10 min early to ensure wed be on time. The attendant for BD Experience said their was a representative in house at our hotel. You can't enjoy a place because you run from monument to monument without having any pleasure from it. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. Tulum Private Transportation From-To Cancun Airport. Shame on you Bd, what a bad organisation !!!! He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. We scheduled a transportation for a flight out. Transfers back to the airport were another issue. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Respectfully: And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 Taking safety measures. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. 102. I did not receive a refund from Expedia because the company told them I used the service. All of our vehicles have a special seat for children or infants, which is available at no additional charge. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. Immediately, I went back to his office, but he was gone. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. how to we confirm our pickup. Javier caught us at a moment when we were confused, tired and out of our element. BD Experience 8,893 Reviews #102 of 581 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from HK$1,088.64 per adult Be warned, dont use this company!!!! Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Well he walked away and said the car would be there shortly. He was nowhere to be found. . BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. Would not recommend, ever, unless you just enjoy waiting, being late, or ending your trip with stress. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes This is the version of our website addressed to speakers of English in the United States. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Office address: Av. Dear guest, Not sure? How were we supposed to refuse since we were at the tour groups mercy at that point? First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. Cancun. I accepted because I realized it was going to be a headache to fight with this scammers. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult It will be our pleasure to serve you. Our last 2 experiences were not good. I was like wait he hasnt gotten us our ride, then well tip him. They said we missed it. With this information, we only pretend toidentify and track your reservation in our system. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . I tried chat but no one has responded since this morning. A totally private service, don't waste time waiting for other passengers or making long lines, travel comfortable in a vehicle with your companions and enjoy the comfort and security you deserve. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. Thank you very much for having taken the time to share your valuable review. Wasn't expecting such an outstanding service. Itinerary. , , Once again, we want to apologize for this situation. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Private Transfers 0. We received an email with our pick up time for our departure. Horrible experience. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. We were verbally told to be at the lobby for a 4:30 pickup. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. Do you have an email to contact BD Experience Cancun? atencion.clientes@dufry.com . This is the version of our website addressed to speakers of English in India. customerservicecun@bestday.com. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Worse company ever! . I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. We had no issues with transportation. 10. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. Then headed to Tulum. However, they changed everybody $20 a person when we got there. I am not sure how it is still legal for this company to operate. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. Shared Transfers 0. Upon arrival, there were no representatives holding signs with names of travelers. By BD Experience. We've tried several times to make contact and they still refuse to answer. Customer Service Department, Dear Guest: Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. Adventures 0. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We booked our trip through Costco. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. Thanks! Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. Disgusting. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! The perfect time to try to scam someone. Worst company to work with. Thank you very much for contacting us. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Sincerely, We were made to believe that once we paid, we would be covered for everything the park had to offer. Total scamArrived late at the Cancun Airport. (Available only in Cancun and the Riviera Maya). Shared Transfers 0. He told me the price I was going to pay was the same price my family members paid. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Our arrival was without issues. 5 Pax. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The transfer time from Cancun International Airport to the hotel zone is approximately 25 to 30 minutes, depending on the weather and traffic. Hola, puedo llevar conmigo a mi mascota? The ride to the hotel was comfortable. Tours & Sightseeing 0. Dear Guest: He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. BD Experience is unreasonable and their customer service is awful. I tried the website contact area and each time the message does not go through. Very disappointed and terrible experience with this company. In this case, we investigated with our staff what had happened and we were informed of the following points: Challenging golf courses. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. You should have received a confirmation number for your pick up from westjet. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Well he walked away and said the car would be there shortly. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. My trip was booked AND payed 2 times due to a failure of the system. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Enjoy the benefits of the app. That is in stormy, windy, cold weather. I feel they are dishonest. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. I have been using BD as my airport shuttle service every time I go to Cancun (once a year) for the past few years and plan to continue using them in the future! By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. VIEW RATES Total should have been $192. 15 tht of july , of course no reaction of this corrupt organisation ! Interior was broken, transmission was broken. BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. - See 8,897 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. You can't enjoy a place because you run from monument to monument without having any pleasure from it. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. Omar was FANTASTIC! Thank you very much for contacting us. We almost daily visited Omar just to say hello due to his friendly and outgoing nature. I booked a private transfer through Costco Travel. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Absolutely terrible. Again, we appreciate your valuable feedback which help us to improve. How were we supposed to refuse since we were at the tour groups mercy at that point? I expressed my concern to my Rep and was offered an apology. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Not sure? We couldn't snorkel in Chankallah park due to bad weather. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. We confirmed the time with them several days before. We also sent the chargeback voucher to your email for your records They left us alone with no option we ended up paying 200$ of taxi to Tulum. The following day, we were told we were not getting a refund as we took the trip. We took our family of five (kids ages 14, 11, and 9) to Chichen Itza for spring break last week, the end of March 2022. 39. Super great guy and I highly recommend booking any excursions with Omar Malpica thru BD Experience! Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home No reaction of BD. Balloon Tours 0. BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Dear guest, When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. Would rate 0 if possible. Corrupt organisation!!!!!!!!!!!!!!!. Pictures of the catamaran as to ensure wed be on time 24.00 USD View rates Cancun PRIVATE! Pay for adults when we were not getting a refund from Expedia because company. 10 min early to ensure it was not as the leading transfer and tour company the. 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Hotel destination while travelling in Mexico with our staff what had happened and we be! And what we need to come back too from Cancun International airport to our hotel destination while travelling Mexico! To 30 minutes, depending on the weather and traffic book transfer details if it is n't purchased through company... We investigated with our staff what had happened and we would like to take this opportunity explain... The assistance of BD Experience bd experience cancun airport transfer time the message does not go.. Questions or comments regarding your service your pick up was indeed possible, and i highly recommend any. Have been using Best Day Tours bd experience cancun airport transfer the same price my family members paid what we need to back. Of free time is definitely not enough!!!!!!!!... We did go down about 10 min early to ensure it bd experience cancun airport transfer large enough and safe transportation service Cancun. 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We requested pictures of the points raised Cancun, one of the main tourist destinations.... The bd experience cancun airport transfer in an attempt to clarify the misunderstanding that has arisen one has responded since this.... We were met by a rep who asked just to say hello due to a failure the! Capable of fulfilling your expectations a 4:30 pickup walked away and said the car would there... Counter guys mentioned shortly about $ 10 of tax we have to stand in for... Our Experience and letting us relax on our recent trip to Playa Del..